Order help

Get your activation code

After payment, click Done to return to your order. Your activation code is created once payment is confirmed and emailed to a valid checkout address. If the status is delayed, open Order details and select Check payment.

If you have not received the email, check your spam folder or request a resend under Email settings.

Find or recover an order

Enter your Moeli order number and current email, then verify your email to view the activation code. If you changed your email, use the most recent address.

If you lost your order number or cannot receive email, contact support with the payment date, amount, currency, and proof of payment. Keep activation and verification codes private.

Email issues

Your email has existing benefits

Payment still creates an activation code and sends it to your valid checkout email. Existing benefits will not be replaced. You can still find this order using its order number and email verification code.

Your email is incorrect or inaccessible

First, get your activation code in the browser you used to buy. If eligible, open Email settings to verify and change your email. If you accessed the order through lookup, you must also verify your current email first. Contact support if you cannot complete verification.

Changing your email revokes the old activation code and access, and creates a new code. For used or previously rebound codes, use the app or contact support.

What happens after a refund?

Once a refund is synced, Order details shows its amount and status. A full refund revokes this order’s activation code and benefits; the order summary remains available. A partial refund may require review, as shown in the order status.

For help requesting or tracking a refund, contact support with your order number. Refreshing or checking payment status does not request a refund.